TERMS & CONDITIONS – KURAI WEBSITE
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Legal

KURAI — TERMS & CONDITIONS

Last updated: 10th November 2025

Welcome to KURAI. These Terms & Conditions (“Terms”) govern your access to and use of our website https://thekuraicollective.com (“Website”) and the purchase of any products (“Products”) offered by us. By accessing the Website or placing an order, you agree to these Terms.

1. ACCEPTANCE OF TERMS

By using this Website, you confirm that:

  • You are at least 18 years old.
  • You have the legal capacity to enter a binding agreement.
  • You agree to comply with these Terms in full.

If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

2. WEBSITE USE

You agree to use the Website only for lawful purposes. You must not:

  • Engage in fraudulent activities
  • Attempt to gain unauthorized access to the Website
  • Introduce viruses, malware, or malicious code
  • Copy, scrape, or extract Website content without permission
  • Interfere with the Website’s security or functionality

Any misuse may result in denial of service and potential legal action.

3. PRODUCT INFORMATION
  • We strive to provide accurate product descriptions, images, and specifications.
  • Slight variations in colour, texture, finish, or size may occur due to lighting, photography, or screen settings.
  • Handcrafted or artisanal pieces may include natural imperfections, which are not considered defects.
  • Product availability is subject to change at any time.

KURAI reserves the right to discontinue, modify, or update products without prior notice.

4. ORDERING & PRICING
4.1 Placing an Order

Your order is considered placed when:

  • You complete checkout
  • Payment is successfully processed

Your order is considered accepted only after we send an Order Confirmation email.

4.2 Order Acceptance / Rejection

We reserve the right to accept or reject any order at our discretion. Orders may be cancelled if:

  • The product is out of stock
  • The payment is incomplete or flagged
  • Incorrect pricing or technical errors occur
  • Fraudulent or suspicious activity is detected

If cancelled, you will be notified through email.

4.3 Pricing
  • All prices listed include applicable taxes unless mentioned otherwise.
  • Prices may change at any time without notice.
  • In case of pricing errors, we reserve the right to cancel or revise the order.
5. PAYMENTS

We accept payment via the methods displayed at checkout.
By completing a transaction, you confirm that:

  • The payment information provided is accurate
  • You are authorized to use the selected payment method

KURAI is not responsible for payment failures caused by banks, gateways, or third-party services.

6. SHIPPING & DELIVERY

Shipping, delivery timelines, and related terms are governed separately under our Shipping Policy.

By placing an order, you acknowledge that third-party courier operations may cause delays beyond our control.

7. RETURNS, REFUNDS & EXCHANGES

All returns, exchanges, replacements, and refund-related conditions are governed separately under our:

  • Return Policy
  • Refund Policy
  • Replacement Policy

These policies apply independently and are not part of this Terms & Conditions page.

8. CANCELLATION OF ORDERS
8.1 Customer-Initiated Cancellations
  • Cancellations must be requested within 3 hours of placing the order.
  • Once shipped, the order cannot be cancelled.
  • Delivered orders are not eligible for cancellation.
8.2 Cancellation by KURAI

We may cancel orders due to:

  • Product unavailability
  • Payment issues
  • Incorrect address or contact information
  • Policy misuse
  • Suspicious or fraudulent activity

You will be informed in such cases.

9. INTELLECTUAL PROPERTY RIGHTS

All content on this Website—including images, product designs, text, graphics, logos, videos, and layout—is the exclusive property of KURAI.

You may NOT:

  • Copy, reproduce, or redistribute Website content
  • Use our designs or images for commercial purposes
  • Upload or share our copyrighted materials elsewhere

Unauthorized use may result in copyright violation and legal action.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • KURAI is not liable for indirect, incidental, consequential, or punitive damages.
  • Our liability, if any, is limited to the amount paid for the purchased product.
  • We are not responsible for damages arising from improper installation or handling.
  • We are not liable for delays caused by logistics partners or third-party service providers.
11. THIRD-PARTY LINKS

The Website may contain external links for convenience.
KURAI is not responsible for:

  • The content on third-party websites
  • Privacy practices of other platforms
  • Any losses or issues resulting from third-party interactions

You access external links at your own risk.

12. PRIVACY

Your use of the Website is governed by our Privacy Policy, which explains how your data is collected, used, and protected.

13. POLICY MISUSE

If a customer is found misusing or repeatedly abusing:

  • Cancellation rules
  • Replacement requests
  • Delivery refusal
  • Fraudulent refund claims

KURAI may, at its discretion:

  • Block or restrict future orders
  • Deny service
  • Take appropriate legal action
14. MODIFICATIONS TO TERMS

We may update or modify these Terms at any time.
Changes become effective immediately upon posting on the Website.

Your continued use of the Website constitutes acceptance of the updated Terms.

15. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.
Any disputes shall be subject exclusively to the jurisdiction of the courts in Mumbai, Maharashtra.

16. CONTACT INFORMATION

For questions, support, or concerns related to these Terms, contact us at:

📧 care@thekuraicollective.com
📞 +91 9833925192 / +91 9833647255 / +91 9833985889
🕘 Support: 9:00 AM – 5:00 PM (Mon–Sat)