F.A.Q.
We're here to help answer any questions you may have about our lighting products, services, and policies. Below you'll find answers to some of the most common questions our customers ask.
What makes Kurai lights unique?
At Kurai, every piece is thoughtfully crafted to balance light and shadow, transforming spaces through timeless design and meaningful experiences. Our collections are inspired by nature, sculptural minimalism, and artisanal textures, ensuring that each product evokes calm, elegance, and connection.
What types of lighting do you offer?
We offer a curated selection of table lamps, floor lamps, wall sconces, and hanging lights. Collections like Hanae (Nature Inspired), Kei (Sculptural Minimal), and Komorebi (Textured Craft) reflect our design philosophy. Explore them to find a light that suits your style and space.
What materials are used in Kurai products?
Kurai lights are made using premium materials that blend durability with artistry. We use a thoughtful mix of metals, glass, and refined finishes to ensure every piece stands the test of time and enhances your interiors.
Can I customize a lighting design?
Yes! We welcome custom requests for select products. Share your vision with us at care@kurai.com or call +91 9833 925192, and we'll collaborate to bring your custom lighting solution to life.
What is your shipping policy?
We offer free standard shipping on all domestic orders within India (5 to 7 business days). International shipping is available worldwide through premium courier partners. For specific details, please visit our Shipping Policy page or contact us at care@kurai.com.
How do I place an order?
Simply browse our collections and add your chosen products to the cart. Secure checkout options support major credit cards, UPI, NetBanking, Apple Pay, and Google Pay. You'll receive order confirmation via email once your purchase is complete.
What is your return and exchange policy?
Kurai does not accept returns once the order has been delivered. However, exchanges are allowed under specific conditions within 24 hours of delivery. The product must be unused, in original condition with all tags and packaging intact, and a mandatory unboxing video is required. Please refer to our Returns Policy for complete details.
How can I contact your support team?
Our team is here to help, whether you have questions, need design advice, or have a custom request. Email us at care@kurai.com or call +91 9833 925192, and we'll be happy to assist you. Support hours are 9:00 AM to 5:00 PM (Mon to Sat).
